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As a Management Trainee Intern at Enterprise Mobility in Syracuse, Deanna Hathway ’25 was immersed in learning customer service and other key aspects of the business, which owns Enterprise Rent-A-Car and other related brands.
“The entire company revolves around customer service – it’s their way of life!” she said, adding that the managers were very welcoming and helpful whenever she and her fellow interns had questions.
Hathway regularly worked with customers at the Syracuse-based branch office, which helped her learn phone etiquette and how to pre-empt frequently asked questions. At the same time, Hathway attended in-person trainings where company speakers taught about risk management, sales, and fleet management.
“The training sessions taught us how to develop our skills and do things correctly. They broadened our horizons beyond the rental car branch,” Hathway explained. “The risk management speakers were interesting because the things that they deal with align with my interest in legal studies.”
During an intern competition, Hathway and her teammates were tasked with finding creative ways to make the company more mobile. The team developed a website that housed how-to videos for different car models. Renters could scan a QR code that took them to the guides for the car they were renting and get quick vehicle information, like how to work the temperature controls or set up the cruise control. Although Hathway’s team didn’t win, she remained undaunted.
Overall, the internship supported Hathway’s concentration in Management as part of her Business Administration major. It gave her hands-on experiences that will prepare her to achieve her career goals. As a bonus, she got to drive a lot of cars.
“I love cars,” she noted.
Hathway has noticed how she is using skills from her internship at Elmira College. She’s communicating more effectively in and out of class and applies improved problem-solving skills daily.
Ultimately, Hathway – who is also a Legal Studies major – wants to become an agent or manager in sports or entertainment, and eventually own her own talent/sports management company.
“I used to watch a lot of sports documentaries when I was younger and saw athletes sign huge deals,” Hathway said. “I said to myself, ‘I want to help them sign those type of deals.’”
